## Case Study on Valley ENT

### From Uncertainty to Control: How Valley ENT Gained IT Visibility and Trust with Focus Solutions

One of Arizona’s largest ENT groups gained control over their infrastructure after four failed MSP relationships.

### At a Glance

### Client
Valley ENT

### Size
60+ providers, 276+ users, 15+ locations

### EHR/PM System
eClinical Works

### Challenge
4 MSPs in 5 years, aging systems, stalled cloud migration

### Solution
Assessment, onsite support, direct executive collaboration

### Results
Visibility, prioritized risk, stronger alignment

### Background
Valley ENT is one of Arizona’s largest ENT practices, with more than 60 providers across 20+ locations.

After cycling through four MSPs in five years, CEO Greg Robinson was left with a patchwork of aging infrastructure, incomplete reporting, and stalled IT projects.

> “This isn’t a PE-backed group with a blank check. We’re a clinical organization that can’t afford downtime.”  
> — **Greg Robinson, CEO**

### Download the Case Study PDF

[See The Valley ENT Case Study](/content/wp-content/uploads/2025/08/250821-Valley-ENT-Case-Study.pdf)

### The Turning Point

When a mission-critical server hadn’t been touched in over 900 days and cloud migration efforts kept stalling, Greg brought in Focus Solutions.

We began with a full infrastructure and security assessment.

> “That assessment was very, very valuable… I have to be comfortable that I have an infrastructure I can trust.” – **Greg Robinson, CEO**

### Boots on the Ground

- Two engineers deployed locally in Arizona
- Senior leadership embedded on-site
- Engineers worked in person through transition

> “John said, ‘I’ll post up and be there as long as you need me.’ And he was.” – **Greg Robinson, CEO**

### What the Assessment Revealed

- Legacy servers running unsupported software
- Delayed or abandoned cloud migration projects
- Lack of executive-level visibility into security posture
- Infrastructure risks that had been downplayed or overlooked

### What’s Different Now

- Regular reporting and dashboards for leadership
- Clarity on project status, including Windows 11 upgrades
- Hands-on collaboration with engineering team
- Stronger understanding of risk and where to invest next

> “I’ve taken a little more active involvement because I wanted to make sure Focus had my support. Now I know a lot more than I did before.” – **Greg Robinson, CEO**

### Greg’s Advice to Other CEOs

“I’ve been through four MSPs in five years. What I wanted was a handshake and someone who does what they say they’re going to do. That’s Focus.”

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